Adobe Reader Blocking eBook Server Question: What should I do if I selected Block instead of Allow after I unlocked my eBook in Adobe Reader? Answer: To resolve this issue, perform the following: 1. Open Adobe Reader 8 or later 2. Click Edit 3.
Modified:
4/7/2014
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#27499
Audio eBook Availability Question: For which courses and chapters are the audio eBooks available? Answer: Currently, audio eBooks are only available for GEN/101and GEN/200 for the chapters listed in Week One or Week Two. Additional Information:...
Modified:
7/18/2013
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#27912
Document May Be Damaged Error When Unlocking a Protectedpdf eBook Symptom: When I try to unlocking a Protectedpdf eBook the following errors occurs: There is a problem with the protectedpdf document. It may be damaged. Please contact the publisher
Modified:
7/18/2019
|
#27887
Download VitalSource eBooks Question: How do I download a VitalSource eBook? Answer: To download a VitalSource eBook, an active internet connection will be required and VitalSource Bookshelf Desktop will need to be installed. Once both of the
Modified:
9/8/2019
|
#38574
eBook or PDF Not Opening in Adobe Reader Symptom: When opening an eBook (or other PDF file), the file tries to open in another incorrect program instead of Adobe Reader. The eBook or PDF file may display strange characters when opened. Cause: One or
Modified:
3/15/2017
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#27875
File is Damaged eBook or Reading Errors Symptom: When I download and open a ProtectedPDF eBook or Reading, one (1) of the following errors occur: • File might be damaged please contact the publisher for a fresh copy. Error Code 013 • File is
Modified:
7/18/2019
|
#27494
How to contact ED Map Customer Service Question: How Do I contact ED Map Customer Service? Answer: Ed Map Customer Service representatives are available at (800) 274-9104 Monday through Friday from 8 AM to 10 PM ET, and 9 AM to 3 PM ET on Saturdays.
Modified:
4/30/2015
|
#35619
No Response When Unlocking a Protected eBook in Microsoft Windows Symptom: After I enter the username and password and click Unlock in a Protectedpdf eBook, nothing happens. Cause: The eBooks service is no longer subscribed to so the ebook
Modified:
7/17/2019
|
#27886
No Response When Unlocking an eBook on Microsoft Windows 8 or Windows 10 Symptom: Nothing happens after clicking Unlock within a Protected PDF (locked eBook) on Windows 8, 8.1 or 10. Cause: The University has completed the migration of all Vitrium
Modified:
7/18/2019
|
#36993
Online Material Listed in eBooks Question: How can I access the online material listed in an eBook? For example: a CD or a website may be listed, but the website link requires a login and the CD is not included. Answer: Online material listed in an
Modified:
4/26/2018
|
#44153
Page Cannot Be Displayed Error When Accessing an eBook Symptom: When opening an eBook from Materials page, the following error occurs: Page cannot be displayed Cause: One or more of the following may cause this issue: • The eCampus website was
Modified:
12/22/2014
|
#27876
Printing an Online eBook Question: How do I print an eBook that I am viewing online? Answer: The eBook Collection Online allows you to print individual chapters of an eBook. To print a chapter, perform the following: 1. Access the eBook in the eBook
Modified:
12/4/2014
|
#27927
Purchasing Textbooks Question: Where do I purchase the textbook on a book seller's website? Answer: To purchase the physical copy of an eBook, locate and copy the ISBN of the eBook located at the top of the title page. The book seller's website will
Modified:
8/30/2017
|
#27873
Submit Process Error Unlocking eBook Symptom: When I try to unlock my eBook, one (1) of the following errors occur: • An error occurred during the submit process. The server has an invalid SSL certificate. • An error occurred during the submit
Modified:
6/13/2019
|
#27523
Unable to Unlock eBook on Apple Mac OS X Symptom: When attempting to unlock my eBook on my Mac OS X nothing happens and (if applicable) I can see my password appear in the password field or the following error may display when using Preview: The
Modified:
7/17/2019
|
#37147
VitalSource Book only Printing One Page Symptom: Only able to print one page from a VitalSource ebook after selecting a page range from the print dialog Cause: The second print dialog box for the printer may have an incorrect page range selected
Modified:
11/18/2016
|
#47197
